Our Experienced & Certified Crew Is Trusted Throughout Monroe County, Orleans County & More
We’re a family-owned, long-standing, full-service chimney company, constantly striving to learn more so that we can better assist our customer base. We serve communities all throughout Monroe County, Orleans County, Genesee County, Livingston County, Ontario County, and more. If you live in Western New York, count on us for it all!
Why Choose Us Over the Next Guy?
When it comes to chimney and fireplace products and services, we know you’ve got options, and in today’s world, researching companies is easier than ever. So, why should we be your top pick?
- We put in the time. One of the biggest things that sets us apart is the time we put into our customers. Whether it’s a simple sweep or a full-blown installation job, we always take the time to learn your needs, answer your questions, and leave you with results you’re more than satisfied with.
- We personalize your care. A new fireplace or hearth product is a personal (and big) investment, and it’s imperative to us that you get exactly what you’re envisioning. We’ll take your needs, desires, and budget into consideration to get you the perfect fit for your household.
- We value education. Not only do we prioritize education for our sweeps and team members, but we make it our goal to keep customers well-informed and up to date too. If you have questions for us, please ask away. Many have stated they’ve learned more in 5 minutes with us than they have in an entire hour at another store!
To sum it up… we don’t treat you like another name on a long list of customers. We treat you like family.
We put in the time.
We personalize your care.
We value education.
Big Ash Fireplace & Stoves has been around for over three decades, and Jason & Julie Toomey have been proud owners since 2015. Both Jason and Julie have teaching degrees, but their lives led them in a different direction, and they couldn’t be happier where they ended up – as Orleans & Monroe Counties’ most dependable family-run fireplace and chimney business.
You won’t find a tech that consistently strives to better himself like Jason does. He is certified with the Chimney Safety Institute of America (CSIA), the National Fireplace Institute (NFI), and is well on his way to becoming a Master Chimney Sweep. He also holds his Certified Chimney Professional (CCP) certification and his Certified Chimney Reliner (CCR) certification.
Jason trains and works very closely with all of the technicians at Big Ash Fireplaces and does everything possible to ensure customers are well-informed and knowledgeable on how their system works, how to use it correctly, and how to get the most heat and comfort possible.
Julie is the HR Manager and Retail/Office Manager. She has operated the company alongside Jason since day one and prides herself in her knowledge and customer service experience. She is always continuing her education in order to be the most informed possible, so that customers always get a first-rate experience.