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585-638-0300

Quality Fireplace Products, Expert Knowledge & Professionalism

Fireplaces, Stoves & Inserts
Chimney, Fireplace & Appliance Services
Outdoor Living

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Quality Fireplace Products & Chimney Sweep Services: Everything Orleans County & Monroe County Wants in a Hearth Store & Full-Service Chimney Company

Big Ash Fireplace & Stoves is a family-owned, full-service Rochester hearth store and fireplace/chimney company. Homeowners in the area know they can trust us because we’ve proved ourselves time and time again over the three decades we’ve been in business.

Our mission is to ensure you feel good about the products we set you up with, empowering you to use them appropriately, efficiently, and with ease.

Lopi logo - North America's Favorite Fire Lopi has a red circle around it.
Fireplace Xtrordinair Logo - White circle with x in the middle.
Osburn circle logo with flames above Osburn.
MFFire Circle Logo with a flame to the left
Breckwell Hearth in circle with flame in smaller circle above Breckwell.

Rochester Home & Hearth Store: We Carry Fireplaces, Stoves & Inserts From Trusted Brands

We carry the following fireplace products from trusted industry brands like Lopi, FPX, Osburn, MF Fire, Breckwell, and Modern Flames:

Looking for a more up-close look? Visit our showroom – we’d love to see you.

We are Certified Dryer Vent Installers.

Trust our experience and expertise to handle any dryer vent exhaust job that you have.

Chimney Safety Institute of America certified dryer exhaust technician logo in black circle with green drawing of dryer

Interested in Outdoor Products?

We also carry many outdoor products, empowering you to turn your yard space into the oasis you’ve been envisioning.

Need Chimney or Fireplace Services?

What good would quality products be without dedicated professionals to care for them? Trust our experts for the following:

    Our Work Speaks For Itself

    Big Ash Fireplace & Stove
    4.9
    Based on 294 reviews
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    review us on
    Ann
    19:40 10 Apr 24
    Excellent work!!! Men were very considerate.
    Dg Norris
    18:43 09 Apr 24
    I am very pleased to have hired BIG Ash to clean my woodstove and chimney Jeff and Dante were very polite, professional, and thorough.
    Erin Holt
    17:01 05 Apr 24
    Jeff and Dante cleaned and serviced our pellet stove today. They were extremely professional and knowledgeable during the process. From making the very first phone call to the completion of the service, we were so impressed. Highly recommend.
    Michael Breister
    14:09 03 Apr 24
    These guys are the best. No need to say more.
    C
    10:59 30 Mar 24
    Our fireplace come out beautifully. Everyone has been wonderful. Customer service is excellent. You can tell they really care about the quality of service and customers. Thank you all!
    Dave Kemblowski
    21:34 23 Feb 24
    Very professional. On time. Put blankets down to protect carpet. Great clean-up. Final bill lower than estimate. Great guys and answered all our questions.
    Nick Palermo
    02:15 03 Feb 24
    I bought a house with an old outdated open fire place. I got in touch with Jason who came out to give me a quote for a new wood stove and do away with the old fireplace. As the process of prepping for the instal of the stove began, we ran into some clearance issues with the ceiling height. Jason's attention to detail and his persistence to contact the manufacturer to show them our situation and to get the proper variance that we needed to pass inspection was unmatched. I have never had any wood burning products before this and Jason made this process easy and reassured me that things would work out and look good! As for his crew that showed up to do the install, they were fantastic. They went above and beyond to make sure they covered my carpets and tile flooring. They were polite and courteous. They vacuumed and cleaned anything that did get dirty and left my house better then the way they found it. I can not say enough great things about Jason and his crew down at Big Ash. I would recommend them to everyone and be confident that they will be pleased with their service. Big Ash takes the time to help you and make it seem like you are their only customer and walk through the whole process from start to finish.
    FrankAndSandy Stackman
    17:23 09 Jan 24
    We want to leave a few words for our technicians from Big Ash!We had Big Ash come out to service our freestanding gas stove heater.Our crew was Tyler and Robbie they were very friendly, professional, polite and very knowledgeable!Great guys to deal with! When our replacement parts arrive we want Tyler and Robbie as our repair crew!!Big Ash is lucky to have them and should be proud of them!Frank & Sandy
    Lia Alonzo
    18:25 22 Dec 22
    Robbie and Zach were very knowledgeable and thorough in their inspection of my chimneys and other areas of the home. They did not just look at the chimney, they recommended other things that should be repaired if they saw it while doing their inspection. Very fairly priced for quality work. Would definitely recommend Jason and his team to anyone looking for quality work and inspections.
    Judy Paye
    23:51 27 Jul 22
    Nate and Tyler did an excellent job installing our new propane stove. They were happy to answer any and all questions during and after the install and were very knowledgeable. We appreciated Jason stopping in to make sure we were happy with the work and to also answer any questions we had. All in all we are very happy with the Big Ash and would definitely recommend them to others!
    B R
    19:15 01 Jul 22
    Jason and his entire team were top notch and such a pleasure to deal with from the moment we walked in the store to the very last day when we waved goodbye. We had a 1988 red brick wood-burning fireplace with a big ugly hearth and had been trying for months to get information about the best way to demo and then install a gas insert. We visited several other fireplace stores in the area and found the experience frustrating and unhelpful. We heard about Big Ash on the radio and from the moment we walked in, they impressed us. Becky told us more in five minutes than we had been able to get out of four other stores. Fantastic sales person and very knowledgeable! They answered every single one of my very specific questions. Jason worked closely with us to make sure that my dream fireplace would come out properly - suggesting a contractor for the new tile, measuring over and over again to make sure the custom surround would be perfect. I think Jason was almost as excited about our project as we were. The entire team was fantastic - always polite, incredibly respectful of our time, our property, our wishes, always ready with explanations and every single one of them took the time to make sure we were happy with things. I honestly have not had such a good customer service experience in years. Jason has high standards for his team and although they joke a lot, it is evident they all respect him a great deal and do their best work for him and for the customer. I cannot say enough good things about Big Ash. Hire them.
    AnnMarie Rogers
    21:12 01 Jan 22
    We highly recommend Big Ash for your fireplace project. Jason and his team were very professional, competitively priced, and did a thorough job. They communicated well and explained everything they were doing as they were doing it. They installed a super efficient wood burning insert fireplace and everything was top notch. We live in an older home and they made sure to double check some electrical issues with us to include reviewing with a licensed electrician to ensure everything was done properly. They also connected us with a contractor for the finishing work who also did a great job. Thanks!
    Ed Wilkosz
    15:41 14 Dec 21
    Highly recommend! Jason and the staff were great to deal with. I did a self install but had Jason out to do a consult and before hand. He answered all my questions and made great recommendations. He put together a parts list for me and had it all ready for me to pick up at a very fair price. He was available for questions during installation process and even called to follow up later.Cannot say enough about the level of customer service they provide. Shop local!

    A Bit About Us

    Over the years, Big Ash Fireplace & Stoves has grown from a two-car garage setup to a full-service company featuring some of the finest stoves, fireplaces, inserts, and accessories in the area. Customers have described us as courteous, informative, and dedicated, and our technicians and staff are trained and certified in multiple areas of the hearth industry – we make continued education a priority.

    How are we different? We put family first – and that’s including our customer base.

    It’s not our goal to rush through a service, so that we can take your money and move onto the next guy. We know that, as professional chimney sweeps, we have a responsibility to equip families in our service area with products that provide warmth and comfort – without compromising on safety.

    That’s why we take our time with every job we book, ensuring you’re set up right with everything you need and that all of your questions are answered. A well-informed customer is a happy customer!

    We Put Family First.

    National Chimney Sweep Guild Logo - Sweep standing on chimney with umbrella.
    Chimney Safety Institute of America - Certified Chimney Sweep
    New York State Chimney Sweep Guild Emblem with Statue of Liberty in the middle of the circle.
    Northeast Hearth, Patio & Barbecue Association Logo with flames in the circle.
    NFI logo with a flame in the square.

    Certifications & Memberships

    We Serve Western New York

    Our service area extends throughout the following counties: Monroe, Orleans, Genesee, Livingston, Ontario, Wayne, Wyoming, Yates, and Niagara. That means if you live in Rochester, Brockport, Spencerport, Holley, Albion, Medina, Penfield, Greece, Henrietta, Fairport, or any of their surrounding towns or cities, we’re the team to call on.

    Check out the full list of cities and zips we serve here.

    Call Today to Discuss Your Dream Fireplace

    So, what’s been on your mind in terms of fireplace care? A more efficient system? A different fuel type? A total upgrade or changeout? Whatever it is, we’re here to help you out. Reach out with your questions and tell us what your ideal setup would look like – we’re dedicated to getting you there.

    Call 585-638-0300 or request your appointment with us online today.

    When you’re thinking about a fireplace, stove, or insert for your home, you’ll never go wrong to call on Big Ash Fireplaces & Stoves.